DOMESTIC - AUSTRALIAN ORDERS
Shipping is free for orders over $300.
For orders less than $300, a rate of $10 will be charged for parcel post and $15 for express post. All orders are processed in Melbourne within 3 business days, (excluding delivery time), subject to payment clearance and stock availability given all products are made in small quantities.
We are unable to deliver to a PO Box address within Australia.
Please be mindful that all pieces are hand made in Melbourne and require time to be produced so there may be a wait list if the item is currently out of stock.
All orders are able to be tracked through the tracking number emailed to you upon the dispatch of your order. Please email us via info@elocinthelabel for any other information regarding shipping.
For all international orders, a flat rate of $30 AUD will be charged. All orders are fully traceable through the tracking number emailed to you upon the dispatch of your order.
Your order will usually take up to 7-10 business days to reach you, excluding delays due to customs.
We are unable to delivery to PO Box addresses internationally.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package may incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.
*Please allow up to 48 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment. Orders placed over the weekend and/or public holidays, will be processed the next business day. During sale periods and public holidays, processing times may vary and may take up to 3 business days - excluding standard shipping times.
TERMS AND CONDITIONS
A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfilment and therefore responsibility is transferred from that moment.
If you do not receive your order, and it is returned directly to Elocin, you will be contacted to organise re-shipment. The additional shipping cost to resend the order, will not be covered by Elocin and will require payment. If you do not wish to organise a re delivery of the order, the initial shipping fee will not be refunded.
All orders are subject to quality control checks and review, prior to shipment by our packing team. If your order is damaged, or if there is an item missing from your order, please contact our customer service immediately, quoting your order number.
If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify Elocin customer service team immediately. The packaging must be kept for further verification, and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to Elocin, you will be contacted to organise re-shipment, pending confirmation the order has been quality checked.
PLEASE NOTE: Elocin does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense. For New Zealand orders over NZ$1000, a client code must be provided to accept the order. This code must be supplied by the individual receiver, to customs before the shipment can be released for delivery.