Returns

We hope you are satisfied with your order, however if you would like to return your order please see our return policy and procedure outlined below.

Please note - this return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law. 

RETURN POLICY

All our pieces are handmade in Melbourne, therefore exchanges or returns are not offered for change of mind, however if you require a different size, we are happy to do an exchange, so you get your beautiful piece in the size you need.

We only accept returns on items that are faulty for an exchange or store credit. Items must be returned within 7 days of delivery within Australia and 14 days of delivery worldwide.

Freight costs are at the expense of the customer and tracking details should be provided when returning items. Items must be in original condition with tags still attached. Items lost in transit will not be compensated for.

Returns and exchanges may only be made directly through us by emailing info@elocinthelabel.com.au and obtaining approval first.

We do not accept any returns or exchanges on sale items. 

We are not able to refund customs duties and taxes on orders shipped outside Australia. However, you may be able to recover these by contacting your local customs bureau directly.

 

FAULTY/DAMAGED ITEMS

Items are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Faulty items will be exchanged to the same type of product in the same size, subject to availability following our receipt and assessment of the goods.